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Connections and setup
Connect your identity provider, existing desk and reasoning model, and review what Linen finds.
On this page
Connections & setup is where Linen learns about your organisation. Open it from your profile menu. Connecting a service lets Linen read facts; it never grants permission to act.
Connect a service
Only the owner can add connections. Choose Connect a service, pick the provider and enter its details. Credentials are encrypted and never shown again.
| Connection | What you enter |
|---|---|
| Microsoft identity & licences | Your tenant ID and an approved application's client ID and secret |
| Freshservice existing desk | Your exact tenant.freshservice.com domain and an API key |
| OpenAI reasoning | An API key, the model to use, price estimates and spending limits |
| SendGrid email delivery | The verified sender address, an API key and the signed-event key |
| Monitoring events | The webhook signing secret its events are signed with |
| Notification delivery, independent workflow verifier, owned release endpoint | An HTTPS endpoint, its exact allowed hostnames and a scoped token |
Each connection card shows its state. Check connection runs its read check again; a passed check proves only that read. Edit connection changes its details, and Disconnect this source removes the stored credential.
Review what Linen found
For Microsoft and Freshservice, Discover available facts reads people, groups, licences, devices and applications in bounded pages. Linen brings the meaningful gaps and choices into one review: confirm or correct each fact, then apply what you accept. Discovery cannot invent who approves what, grant write access or verify an outcome.
Choose the reasoning model
On a validated OpenAI connection, Use for service reasoning makes it the default model Linen uses to understand requests. Reasoning spending limit sets the total budget; estimates, failed attempts and uncertain charges all count against it.
Grant permission to act
Linen acts on its own only where you have granted it, exactly. Review standing grants (from the setup rail) lets the owner choose who may act, for which service, for how long and how many times. Each grant has an end; temporary access carries its own removal.