Contract

What Linen is being built to do

Every clause of the product Linen is building toward, and how much of it the code does today. Judged from the code and tests, not from plans.

11 of 138 clauses done

8% (11)65% (90)27% (37)

11 done
90 partial
37 missing

Judged at commit 9af1441 · 16 October 2026

How statuses are judged

Published clauses

4 done · 20 partial · 0 missing

of 24

Target and push further

7 done · 70 partial · 37 missing

of 114

Product target

Category: IT service management (ITSM) / employee service desk
Replaces: ServiceNow ITSM, Freshservice, Jira Service Management
Must also beat: Serval, Console, Atomicwork
First buyer: A US company of 50 to 500 people whose IT team runs employee help, access, onboarding and offboarding, devices and changes in Freshservice, Jira Service Management or ServiceNow ITSM; prices, budgets and asset values in USD, US time zones and federal holidays, W-2 employees and 1099 contractors

Progress by area

19 areas

Published · 4 areas

Retained employee service floor0 done7 partial0 missing
Authority, evidence and operation (retained safeguards)4 done3 partial0 missing
Flagship service operations (retained)0 done3 partial0 missing
Frontier extensions (retained)0 done7 partial0 missing

Target and push further · 15 areas

Employee channels0 done5 partial4 missing
Service catalog and approvals0 done4 partial1 missing
Agent workspace and ticket operations0 done11 partial6 missing
Notifications0 done1 partial1 missing
Identity and SaaS access2 done1 partial7 missing
Joiners, movers and leavers0 done6 partial1 missing
Assets, devices and licences0 done7 partial4 missing
Incidents and problems0 done5 partial1 missing
Change management0 done7 partial0 missing
IT projects0 done0 partial1 missing
Knowledge1 done1 partial3 missing
Reporting0 done4 partial1 missing
Platform, administration and integration4 done7 partial3 missing
Migration and coexistence0 done2 partial3 missing
Push further with agents0 done9 partial1 missing

All clauses

Clause	Title	Status	Evidence or gap
Retained employee service floor 0 done · 7 partial · 0 missing
E1published	Help and incidents	Partial	`src/features/work/core.tssrc/features/work/intake.tstests/ui/browser.mjstests/work/runtime.mjs`Gap: Slack/Teams intake missing; mail intake untested by a public-door test.
E2published	Access, device and software requests	Partial	`src/features/work/requests.tssrc/features/execution/connectors.tstests/ui/connected-request.mjs`Gap: Effects only through Microsoft Graph fixtures; no MDM software install verified on the device.
E3published	Join, move and leave	Partial	`src/features/work/lifecycle.tssrc/features/work/processor.tstests/ui/connected-lifecycle.mjstests/work/runtime.mjs`Gap: No HRIS connector.
E4published	Custody and context	Partial	`src/features/work/resources.tstests/ui/custody-journey.mjs`Gap: No MDM feed.
E5published	Shared incidents and problems	Partial	`src/features/services/incidents.tstests/ui/connected-change.mjstests/services/run.mjs`Gap: No live monitoring connector; provider, hosted and owner acceptance unproven.
E6published	Controlled changes	Partial	`src/features/services/changes.tstests/services/integration.mjstests/ui/connected-change.mjs`Gap: No live provider change execution; hosted and owner acceptance unproven.
E7published	Knowledge and management review	Partial	`src/features/work/knowledge.tstests/work/runtime.mjstests/adoption/prior-data-upgrade.mjs`Gap: No federated knowledge or dashboards; hosted and owner acceptance unproven.
Employee channels 0 done · 5 partial · 4 missing
CHANNEL-001target	Slack as a primary employee channel	Missing	Gap: No Slack app or connector: no DM, help-channel, reaction, shortcut, modal or App Home intake.
CHANNEL-002target	Microsoft Teams as a primary employee channel	Missing	Gap: No Teams app or connector: no personal chat, channel, message-extension, Adaptive Card or tab intake.
CHANNEL-003target	Email mailboxes	Partial	`src/features/work/intake.tssrc/features/execution/mail/sender.tstests/connections/sendgrid-runtime.mjs`Gap: No Gmail/Exchange mailbox connector or threading by headers.
CHANNEL-004target	Employee portal	Partial	`src/ui/work.tsxsrc/ui/knowledge.tsxtests/ui/browser.mjstests/ui/connected-request.mjs`Gap: No "my devices", notices, branding or custom domain.
CHANNEL-005target	Mobile for employees, approvers and technicians	Partial	`tests/ui/viewport-evidence.mjs`Gap: No native iOS/Android apps, push or quiet hours.
CHANNEL-006target	Conversational help that acts	Partial	`src/features/intelligence/intake.tssrc/features/intelligence/intake-execution.tstests/ui/connected-request.mjs`Gap: Portal only; no Slack/Teams or live agent handoff.
CHANNEL-007target	Phone and walk-up intake	Missing	Gap: No phone-system or walk-up intake.
CHANNEL-008target	Service notices to employees	Partial	`src/features/services/incidents.tstests/services/run.mjs`Gap: No portal banner or chat posting.
CHANNEL-009target	Request sharing and manager visibility	Missing	Gap: No request sharing or manager team view.
Service catalog and approvals 0 done · 4 partial · 1 missing
CATALOG-001target	Catalog items with forms	Partial	`src/features/work/requests.tstests/ui/connected-request.mjs`Gap: No form builder, conditional fields, required attachments, audience or cost.
CATALOG-002target	Approval chains	Partial	`src/features/work/fulfilment-decisions.tssrc/features/work/delegation.tstests/ui/fulfilment-decision-journey.mjstests/execution/authority-manager-cases.mjs`Gap: Single manager approval; no multi-level, finance threshold, approval SLA or email-reply approval.
CATALOG-003target	Fulfilment task plans	Partial	`src/features/work/requests.tssrc/features/execution/plans.tstests/ui/connected-request.mjs`Gap: No team task templates.
CATALOG-004target	Bundles and kits	Missing	Gap: No bundles.
CATALOG-005target	Software requests installed through MDM	Partial	`src/features/work/requests.tssrc/features/execution/verification.ts`Gap: Software is a catalog kind fulfilled as an access grant; no MDM app binding, install-group assignment, installed-inventory verification, deployment failure task or lease uninstall.
Agent workspace and ticket operations 0 done · 11 partial · 6 missing
DESK-001target	Queues, groups and views	Partial	`src/features/work/core.tssrc/ui/work.tsx`Gap: No groups, saved views, bulk actions or triage shortcuts.
DESK-002target	Classification and priority	Partial	`src/features/work/intake-classification.tstests/work/runtime.mjs`Gap: No categories or priority matrix.
DESK-003target	Routing and assignment	Partial	`src/features/work/core.tssrc/features/intelligence/intake-execution.ts`Gap: No rules, round-robin, load, skills or CI/service support-group routing.
DESK-004target	SLA policies	Partial	`src/features/work/calendar.tstests/work/runtime.mjs`Gap: One commitment per ticket; no policy sets or holiday catalogues.
DESK-005target	Escalation and supervisor rules	Partial	`src/features/services/integrations.tssrc/features/intelligence/followup.ts`Gap: No multi-level escalation or supervisor rules.
DESK-006target	Ticket relationships	Partial	`src/features/services/incidents.ts`Gap: No merge, split or parent/child tickets.
DESK-007target	Collaboration	Partial	`src/features/work/core.tstests/work/runtime.mjstests/ui/browser.mjs`Gap: No mentions, watchers or side conversations.
DESK-008target	Responses and summaries	Partial	`src/features/intelligence/models.tssrc/features/intelligence/intake.ts`Gap: No canned responses or cited summaries.
DESK-009target	Satisfaction surveys	Missing	Gap: No CSAT.
DESK-010target	Custom fields, forms and statuses	Missing	Gap: No custom fields, forms, statuses or required-on-status resolution code and close notes.
DESK-011target	Department workspaces	Partial	`src/platform/auth.tssrc/features/work/core.tstests/platform/runtime.mjs`Gap: No department workspaces under one portal.
DESK-012target	Time tracking and effort	Missing	Gap: No time entries.
DESK-013target	Scheduled and recurring work	Missing	Gap: No recurring tickets.
DESK-014target	Remote support handoff	Missing	Gap: No remote-support integration.
DESK-015target	Agent scenarios and record templates	Missing	Gap: No agent scenarios or record templates.
DESK-016target	Global agent search	Partial	`src/features/work/knowledge.tstests/work/runtime.mjs`Gap: Articles only; no search across tickets, people, assets, CIs, changes or problems.
DESK-017target	Ticket activity history	Partial	`src/features/work/core.tstests/work/runtime.mjs`Gap: State transitions only, as public messages; no field-level before/after history, actor types or imported source history.
Notifications 0 done · 1 partial · 1 missing
NOTIFY-001target	Default notifications by role and event	Partial	`src/features/execution/notifications.tstests/execution/runtime.mjs`Gap: Explicit per-message only; no event-driven default set, chat or push delivery, or actionable agent notifications.
NOTIFY-002target	Admin-configured rules, templates and preferences	Missing	Gap: No notification rules, templates, branding or preferences.
Identity and SaaS access 2 done · 1 partial · 7 missing
ACCESS-001target	Microsoft Entra ID	Done	`src/features/execution/connectors.tssrc/features/execution/identity.tstests/execution/runtime.mjstests/ui/connected-lifecycle.mjs`
ACCESS-002target	Okta	Missing	Gap: No Okta connector.
ACCESS-003target	Google Workspace	Missing	Gap: No Google Workspace connector.
ACCESS-004target	Auth	Missing	Gap: No Auth connector.
ACCESS-005target	SaaS application provisioning	Missing	Gap: No GitHub, Slack, Salesforce, Atlassian, Zoom or AWS connectors.
ACCESS-006target	Just-in-time and time-bound access	Done	`src/features/work/requests.tssrc/features/execution/automation.tstests/ui/connected-request.mjs`
ACCESS-007target	Self-service account recovery	Missing	Gap: No password/MFA reset or unlock, in a cloud IdP or in on-premises AD.
ACCESS-008target	Application catalog and owners	Partial	`src/features/work/requests.tssrc/features/services/economics.ts`Gap: No app registry with entitlements.
ACCESS-009target	User access reviews	Missing	Gap: No access reviews.
ACCESS-010target	On-premises Active Directory (hybrid identity)	Missing	Gap: No on-premises AD relay, source-of-authority routing or domain-controller readback.
Joiners, movers and leavers 0 done · 6 partial · 1 missing
LIFE-001target	HRIS-triggered lifecycle	Missing	Gap: No Rippling, Gusto, BambooHR, Workday or Willow connector; lifecycle accepts HR facts through the API only.
LIFE-002target	Dated task plans across teams	Partial	`src/features/work/lifecycle.tstests/work/runtime.mjs`Gap: No templates by role, location or employment type.
LIFE-003target	Birthright access baselines	Partial	`src/features/work/lifecycle.tstests/ui/connected-lifecycle.mjs`Gap: No access policies.
LIFE-004target	Joiner device readiness	Partial	`src/features/work/resources.tstests/ui/custody-journey.mjs`Gap: No zero-touch enrolment or shipping.
LIFE-005target	Leaver revocation everywhere	Partial	`src/features/execution/identity.tssrc/features/work/lifecycle.tstests/ui/connected-lifecycle.mjs`Gap: Entra only; no Okta, Google, SaaS or on-premises AD revocation, data transfer or device actions.
LIFE-006target	Contractors and temporary staff	Partial	`src/features/work/lifecycle.tstests/work/runtime.mjs`Gap: No sponsor re-attestation.
LIFE-007target	Lifecycle evidence pack	Partial	`src/features/work/requests.tssrc/features/execution/verification.ts`Gap: No exportable pack.
Assets, devices and licences 0 done · 7 partial · 4 missing
ASSET-001target	MDM sync	Missing	Gap: No Jamf, Intune or Kandji connector and no installed-application inventory.
ASSET-002target	Device actions under grant	Missing	Gap: No device actions or inventory-verified app push and removal.
ASSET-003target	Discovery and reconciliation	Partial	`src/features/connections/providers.tstests/connections/runtime.mjs`Gap: Graph device list only; no MDM, EDR, cloud-account or network discovery.
ASSET-004target	Hardware lifecycle and custody	Partial	`src/features/work/resources.tstests/ui/custody-journey.mjstests/work/runtime.mjs`Gap: No ITAD certificate requirement.
ASSET-005target	Stock rooms and reorder	Partial	`src/features/work/requests.ts`Gap: No stock locations or reorder.
ASSET-006target	Software licence management and compliance	Partial	`src/features/services/economics.tstests/services/run.mjs`Gap: No IdP usage feed, reclamation through connectors, desktop installation compliance or prohibited titles.
ASSET-007target	Contracts, warranties and vendors	Partial	`src/features/services/economics.tstests/services/run.mjs`Gap: No warranties.
ASSET-008target	Asset financials	Missing	Gap: No depreciation or accounting export.
ASSET-009target	CMDB and service dependencies	Partial	`src/features/services/graph.tstests/services/run.mjs`Gap: No CI type model or impact view.
ASSET-010target	Physical audits	Missing	Gap: No physical audits.
ASSET-011target	Hardware requests and device swaps for existing employees	Partial	`src/features/work/resources.tstests/ui/custody-journey.mjs`Gap: No replacement/loaner chain, MDM enrolment, shipping, return kit or swap gate.
Incidents and problems 0 done · 5 partial · 1 missing
INC-001target	Major incidents	Partial	`src/features/services/incidents.tstests/services/run.mjs`Gap: No war room or Oncall/PagerDuty connector.
INC-002target	Monitoring and alert intake	Partial	`src/features/services/integrations.tstests/services/run.mjs`Gap: No named Uptime/Datadog/PagerDuty/Spool connectors or paging on intake.
INC-003target	Status communication	Partial	`src/features/services/integrations.tstests/services/run.mjs`Gap: No Lamp or Statuspage connector.
INC-004target	Engineering escalation	Missing	Gap: No Jira/GitHub/Linear/Vector escalation.
PROB-001target	Problem management	Partial	`src/features/services/problems.ts`Gap: No public-door test; no KB publishing of workarounds.
PROB-002target	Proactive problem detection	Partial	`src/features/intelligence/investigations.tssrc/features/intelligence/capabilities.ts`Gap: No ticket clustering into problems.
Change management 0 done · 7 partial · 0 missing
CHANGE-001target	Change types and templates	Partial	`src/features/services/changes.tstests/services/run.mjs`Gap: No templates or standard-change catalog.
CHANGE-002target	Risk scoring	Partial	`src/features/services/changes.ts`Gap: No scoring.
CHANGE-003target	Change advisory board	Partial	`src/features/services/changes.tstests/services/integration.mjs`Gap: No CAB, meetings or votes.
CHANGE-004target	Change calendar and freeze windows	Partial	`src/features/services/changes.tstests/ui/connected-change.mjs`Gap: No calendar, freeze windows or ICS.
CHANGE-005target	Rollback, change-caused incidents and post-implementation review	Partial	`src/features/services/changes.tstests/services/integration.mjs`Gap: No automatic incident linking, health-check gate on success or PIR.
CHANGE-006target	Development-tool context	Partial	`src/features/intelligence/engineering.ts`Gap: No GitHub/Jira/Vector links or deployment-raised changes.
CHANGE-007target	Release management	Partial	`src/features/services/changes.tssrc/features/execution/deployment.tstests/ui/connected-change.mjs`Gap: No release records, go/no-go or release notes.
IT projects 0 done · 0 partial · 1 missing
PROJECT-001target	IT team projects	Missing	Gap: No IT projects.
Knowledge 1 done · 1 partial · 3 missing
KB-001target	Knowledge base	Done	`src/features/work/knowledge.tstests/work/runtime.mjstests/adoption/prior-data-upgrade.mjs`
KB-002target	Federated knowledge sources	Missing	Gap: No federated sources (Confluence, Slate, Google Drive, SharePoint, Notion).
KB-003target	Deflection with verified outcome	Partial	`src/features/work/knowledge.tstests/work/runtime.mjs`Gap: No suggestion before filing or deflection count.
KB-004target	Articles from resolved work	Missing	Gap: No article drafting from tickets.
KB-005target	Article feedback, attachments and templates	Missing	Gap: No article feedback, attachments or templates.
Reporting 0 done · 4 partial · 1 missing
REPORT-001target	Service desk dashboards	Partial	`src/features/work/knowledge.tssrc/features/services/economics.tstests/adoption/prior-data-upgrade.mjstests/services/run.mjs`Gap: No dashboards, CSAT, per-agent views or reporting on imported history.
REPORT-002target	Custom and scheduled reports	Missing	Gap: No report builder or scheduling.
REPORT-003target	Data access for BI	Partial	`src/features/work/index.tstests/work/runtime.mjs`Gap: No scheduled BI or warehouse export.
REPORT-004target	Human work saved	Partial	`src/features/intelligence/measurement.tstests/intelligence/runtime.mjs`Gap: No per-request-type touch reporting.
REPORT-005target	IT operations and asset KPIs	Partial	`src/features/services/economics.tstests/services/run.mjs`Gap: No MTTA/MTTR, change success, emergency share or compliance/licence KPIs.
Platform, administration and integration 4 done · 7 partial · 3 missing
ROLE-001target	Roles and permissions	Partial	`src/platform/auth.tstests/ui/browser.mjstests/platform/runtime.mjs`Gap: Fixed roles; no custom roles.
SSO-001target	Sign-in, SSO and SCIM	Partial	`src/platform/sso.tssrc/platform/base-authtests/platform/runtime.mjstests/platform/base-auth-runtime.mjs`Gap: No SAML/OIDC with named IdPs, SCIM or MFA enforcement.
AUDIT-001target	Audit log	Done	`src/platform/privacy.tstests/platform/privacy-runtime.mjstests/platform/config-runtime.mjs`
API-001target	REST API and webhooks	Partial	`src/features/work/index.tssrc/features/execution/index.tstests/work/runtime.mjs`Gap: No outbound event webhooks.
API-002target	No-code workflow automator	Partial	`src/features/execution/automation.tssrc/features/execution/plans.tstests/ui/connected-request.mjs`Gap: No no-code builder.
API-003target	Agent access by MCP	Missing	Gap: No MCP server.
PORT-001target	Portable native archive	Done	`src/features/adoption/export.tssrc/features/adoption/import.tstests/adoption/runtime.mjs`
ERASURE-001target	Authorised erasure	Done	`src/features/adoption/core.tssrc/features/work/privacy.tstests/adoption/runtime.mjstests/work/person-binding-runtime.mjstests/platform/privacy-runtime.mjs`
RETENTION-001target	Retention policies	Partial	`src/features/adoption/retention.tstests/adoption/runtime.mjs`Gap: Archive retention only; no ticket/attachment retention.
BASE-001target	Base platform replacements	Done	`src/platform/base-authsrc/basetests/platform/base-auth-runtime.mjstests/platform/mail-edge.mjs`
COST-001target	US pricing and budgets	Partial	`src/features/intelligencetests/intelligence/runtime.mjs`Gap: No seat pricing or sales-tax invoices.
A11Y-001target	Accessibility	Partial	`tests/ui/viewport-evidence.mjstests/ui/browser.mjs`Gap: No WCAG audit.
L10N-001target	US English and Spanish for employees	Missing	Gap: English only.
SANDBOX-001target	Sub-production workspace and configuration promotion	Missing	Gap: No sandbox workspace or configuration promotion.
Migration and coexistence 0 done · 2 partial · 3 missing
MIGRATE-001target	Freshservice migration	Partial	`src/features/adoption/freshservice-importsrc/features/adoption/freshservice.tstests/adoption/freshservice-import.mjstests/adoption/runtime.mjs`Gap: Tickets and conversations only, 100 per job; no assets, catalog, KB, SLA, attachment bytes or 50,000-ticket scale run.
MIGRATE-002target	Jira Service Management migration	Missing	Gap: No JSM, Assets or Confluence importer or delta passes.
MIGRATE-003target	ServiceNow migration	Missing	Gap: No ServiceNow Table/Attachment API importer or delta passes.
MIGRATE-004target	Spreadsheet and lightweight-tool move-in	Missing	Gap: No CSV, Zendesk or Snipe-IT importer.
MIGRATE-005target	Coexistence and cutover	Partial	`src/features/adoption/coexistence.tstests/adoption/runtime.mjs`Gap: Freshservice delta checkpoint and fenced cutover only; no ServiceNow or JSM deltas and no post-cutover source watch for late arrivals.
Authority, evidence and operation (retained safeguards) 4 done · 3 partial · 0 missing
A1published	Identity and privacy	Done	`src/platform/auth.tssrc/features/work/privacy.tstests/ui/browser.mjstests/platform/privacy-runtime.mjstests/work/person-binding-runtime.mjs`
A2published	Granted action	Done	`src/features/execution/authority.tssrc/features/execution/grants.tstests/execution/authority-runtime.mjstests/ui/connected-request.mjs`
A3published	Durable effects	Done	`src/features/execution/engine.tstests/ui/connected-cancellation.mjstests/ui/connected-restart.mjstests/execution/runtime.mjs`
A4published	Verifiable outcomes	Done	`src/features/execution/verification.tstests/ui/connected-request.mjstests/execution/runtime.mjs`
A5published	Legible service	Partial	`src/uitests/ui/run.mjstests/ui/viewport-evidence.mjs`Gap: No chat channels; bounded accessibility evidence.
A6published	Data and source custody	Partial	`src/features/adoptiontests/adoption/prior-data-upgrade.mjstests/adoption/runtime.mjs`Gap: Incumbent imports bounded to Freshservice.
A7published	Honest operating and cost boundaries	Partial	`src/features/intelligence/measurement.tstests/intelligence/runtime.mjs`Gap: Human touch counting incomplete.
Flagship service operations (retained) 0 done · 3 partial · 0 missing
O1published	Service graph and major incidents	Partial	`src/features/services/graph.tstests/services/run.mjstests/services/integration.mjs`Gap: No real monitoring/on-call.
O2published	Change, release and prevention	Partial	`src/features/services/changes.tstests/services/integration.mjstests/ui/connected-frontier.mjs`Gap: No live provider or sustained prevention.
O3published	Lifecycle and economics	Partial	`src/features/services/economics.tstests/services/run.mjs`Gap: No real supplier or reclamation.
Push further with agents 0 done · 9 partial · 1 missing
AGENT-001push further	Resolve routine requests end to end	Partial	`src/features/intelligence/intake-execution.tstests/ui/connected-request.mjs`Gap: Graph-only effects; no hardware chain.
AGENT-002push further	Revoke the leaver everywhere	Partial	`src/features/work/lifecycle.tstests/ui/connected-lifecycle.mjs`Gap: No SaaS/OAuth enumeration.
AGENT-003push further	Verify the employee can work again	Partial	`src/features/execution/verification.tstests/ui/connected-request.mjs`Gap: No sign-in, device-compliance or installed-app signals.
AGENT-004push further	Investigate multi-system failures	Partial	`src/features/intelligence/research.tstests/intelligence/frontier.mjs`Gap: No held-out live case against real IdP, MDM and monitoring logs.
AGENT-005push further	Build a missing connector	Partial	`src/features/intelligence/engineering.tstests/ui/connected-frontier.mjs`Gap: No released provider connector.
AGENT-006push further	Measure human work saved	Partial	`src/features/intelligence/measurement.tstests/intelligence/runtime.mjs`Gap: No per-request-type touch reporting or ranked automation proposal.
AGENT-007push further	Mine ticket history for automations	Partial	`src/features/intelligence/capabilities.tstests/intelligence/frontier.mjs`Gap: No ticket-history mining.
AGENT-008push further	Keep devices and licences healthy	Missing	Gap: No MDM/EDR signals.
AGENT-009push further	Carry service commitments across tickets	Partial	`src/features/intelligence/commitments.tstests/intelligence/frontier.mjs`Gap: No live provider observations (such as GitHub access readback) behind commitments.
AGENT-010push further	Prevent recurrence and simplify	Partial	`src/features/intelligence/simplification.tstests/intelligence/frontier.mjs`Gap: No recurrence window measured on a real provider or simplification compared with continued repair.
Frontier extensions (retained) 0 done · 7 partial · 0 missing
F1published	Persistent service commitments	Partial	`src/features/intelligence/commitments.tstests/intelligence/frontier.mjs`Gap: Frontier evidence gate in ACCEPTANCE.md not demonstrated on real observations.
F2published	Semantic observation and help	Partial	`src/features/intelligence/events.tstests/intelligence/runtime.mjs`Gap: Frontier evidence gate in ACCEPTANCE.md not demonstrated on real selected events.
F3published	Unfamiliar causal research	Partial	`src/features/intelligence/research.tstests/intelligence/frontier.mjs`Gap: Frontier evidence gate in ACCEPTANCE.md not demonstrated on a held-out unfamiliar case.
F4published	Autonomous service engineering	Partial	`src/features/intelligence/engineering.tstests/ui/connected-frontier.mjs`Gap: No change authored against real owned systems and released through the change lane.
F5published	Executable service models and experiments	Partial	`src/features/intelligence/protocol.ts`Gap: No public-door test; frontier evidence gate in ACCEPTANCE.md not demonstrated.
F6published	Reusable capabilities from solved cases	Partial	`src/features/intelligence/capabilities.tstests/intelligence/frontier.mjs`Gap: Frontier evidence gate in ACCEPTANCE.md not demonstrated on held-out cases.
F7published	Continuous service simplification	Partial	`src/features/intelligence/simplification.tstests/intelligence/frontier.mjs`Gap: No substantive redesign compared with continued repair on service outcomes.

How statuses are judged

Done: It ships in the default install, and a cited test or journey exercises it.
Partial: Some of it ships, it ships only behind an opt-in, or there is code with no requirement-level test.
Missing: There is no implementation.

Read CONTRACT.md on GitHub