Linen
Linen docs
Run Linen on your own computer, move your desk in, and keep every record: guides for the owner and the service team.
Start here
Everyday work
Ask and follow a request
Ask in your own words, follow what is ready and what remains, and say when it is still not working.
The choices that need you
What lands in Needs your decision, and how to choose an option, defer or reject, with a reason.
Joining, moving and leaving
Record a person's change and follow access and devices, each to its own end.
Your records
Move in from Freshservice
Connect Freshservice, review what comes across, and run both desks while you decide.
Back up and restore
Make one archive of everything with rer export, and put it back with rer import.
Freshservice saved files
Reference for importing saved Freshservice ticket and conversation files through the owner-only API.